Facebook is Seriously Flawed

Facebook (FB) has the most unreliable and error-prone system for detecting violations of its so-called “community standards.” The system randomly penalizes accounts for violations including ones that were not committed. It will routinely add a political “fact-check” to a post that shows only a fireplace or a food item!! This type of penalty is totally unrelated to the content!! 

And forget about turning to “customer support.” It does not exist. And the Help and Support Center is useless. They have a couple of support phone numbers but you will not speak with a person. You only get an automated pre-recorded message. Facebook had a reliable customer service many years ago. You could email a moderator and expect a reply within a reasonable amount of time. This is no longer true. It seems they really do not care about “support” and about wrongful restrictions or restrictions that are too harsh. 

FB representatives claimed last year they are in the process of fixing the problem of random restrictions by bots but over a year has passed since users complained about being suddenly and without warning restricted or even banned for no reason. 

Facebook was on its way to being a great social media platform until it left its users because of willful neglect, greed and politics.